Downtime Tracking & Alerts
Every outage logged with start, end, and duration. Export the full history for SLA reviews, insurance claims, and compliance.
Untracked downtime is invisible downtime
A camera goes offline at 2 AM. Nobody notices until the next morning — or worse, until a security incident reveals the gap. Without automated tracking, you have no idea when cameras went down, how long they were offline, or how often it happens.
When a client or auditor asks "how much uptime did our cameras have last month?" you're left guessing. Manual log-keeping is unreliable, inconsistent, and impossible to scale across hundreds of cameras.
Every outage logged automatically with configurable alerts
CriticalVue detects the moment a camera transitions between online and offline states and creates a timestamped log entry. These logs accumulate into a complete downtime history for every camera across every site.
Notification rules decide who is told when cameras drop, and how: the moment it happens, or in a digest every 1 to 24 hours, with quiet hours. Mark cameras as critical for priority alerting. Export downtime logs to CSV anytime for compliance reporting or SLA documentation.
Key Benefits
Configurable Alerts
Email alerts sent to site contacts and your team when cameras go offline, by rules you set.
Complete Downtime History
Every online/offline transition is logged with timestamps for a full outage timeline.
CSV Export
Export downtime logs for compliance reports, SLA documentation, or incident reviews.
Critical Camera Alerts
Flag high-priority cameras for priority alerting on the most important coverage areas.
Log Retention
Up to 365 days of downtime log retention depending on plan tier, with archiving for older data.
Flexible Delivery
Instant alerts or digests every 1 to 24 hours, with quiet hours. Match your notification cadence to your SLA.
Defend every SLA with the receipts
Automated outage capture, timestamped logs, and email alerts — working from day one. Free for 30 days.
Related Features
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